Our Mission Statement

Commitment

As a company, we thrive on a foundation of uncompromising commitment – commitment to excellence in our constant quest to offer the very best in office furniture to our many existing and potential customers.

Technology

We manufacture every product at our Bolton & Preston based factories . Because of our continuous investment in machine specification and technology, we take pride in achieving the highest levels of quality. (Currently we are the first in the U.K. to introduce the fully automated CNC machining & edging BAZ, incorporating corner folding) Every item in our comprehensive product range is subjected to a series of demanding quality control procedures to ensure total customer satisfaction.

Service

Customer service is an important part of the Imperial Office Furniture philosophy. Delivery promises are so crucial to our success; we are committed to a ten-day lead-time for any product in the range. And with a fleet of 8 wagons, and support vehicles of which our latest addition is an 18 tonne vehicle, we will be able to deliver the goods at consistent and reliable times.

Development

We appreciate that our workforce is integral to the continued success of the business, which is why we give staff the opportunity to take NVQs and training courses to enable them to develop not just as staff, but also as people. We are convinced that this ethos of continued development is the key to our future success. For more information please refer to our ‘Training Policy’.

Quality

A Total Quality Management approach to our operations is reflected in every department of the company, with activities and individuals motivated to achieve quality at all times. As a result of this determination we have gained the ISO 9002 quality assurance certificate, awarded to those businesses that have achieved the highest standards in their products. In addition we are full members of ‘FIRA’ – the worlds leading independent furniture technology centre that promote high standards in the industry. Our aim is now to have our furniture tested to meet certain critical and relevant British Standards that have become an essential selling tool and not to mention piece of mind with our customers.